Refund Eligibility

Refund eligibility depends on the VPS product purchased, the timing of the request, the condition of the service, and the applicable terms displayed on the relevant product or checkout page.

A refund may be considered where the request falls within an applicable refund period and the service has not been materially used, consumed, transferred, or otherwise rendered ineligible under the applicable service terms.

Refund Request Window

For eligible VPS orders, refund requests should normally be submitted within 72 hours from the completion of the applicable VPS provisioning or service delivery process.

The applicable product page or service-specific terms may provide different conditions. Where such terms apply, they will govern the relevant order.

How to Request a Refund

To request a refund, contact Servora through the official support channel and provide enough information for us to identify the relevant order.

• Provide your order number.
• Provide the email address used for the order.
• Briefly explain the reason for the refund request.
• Provide any relevant service or provisioning details.
• Allow Servora to review the order and service status.

Submit a Refund Request →

Refund Review Process

Each refund request is reviewed against the order details, product terms, provisioning status, service usage, payment information, and the circumstances described by the customer.

Refund Method

Where a refund is approved, Servora will generally process the refund through the original payment method or payment channel, subject to the capabilities and requirements of the payment provider.

The time required for refunded funds to appear in the customer's account may depend on the payment provider, financial institution, payment method, or transaction processing requirements.

Refund Exclusions

Unless otherwise required by applicable law or expressly stated on the relevant product page, refunds may not apply to the following situations:

• Orders outside the applicable refund request period.
• Service renewals after the original service period.
• Upgrades, add-ons, or additional services already provisioned.
• Services materially used before the refund request.
• Orders affected by prohibited, unlawful, abusive, or fraudulent activity.
• Customer-side configuration issues where the purchased VPS service was properly provided.
• Losses caused by customer-managed software, applications, data, or configuration.

These exclusions do not limit any rights that cannot legally be excluded under applicable consumer protection law.

Digital VPS Services & Fulfillment Records

VPS hosting is a digitally delivered service. Servora may maintain order, provisioning, delivery, account and service records to document the fulfillment of purchased services.

This may include records showing when a VPS was provisioned, when service information was provided, and other relevant fulfillment information.

PayPal's published guidance for intangible goods and services recognizes records showing that an order was fulfilled or digitally delivered as potential proof of delivery. Any PayPal protection or eligibility remains subject to PayPal's applicable terms and transaction-specific requirements.

Abuse, Fraud & Responsible Service Use

Refund requests associated with fraudulent transactions, payment abuse, unauthorized account activity, prohibited activities, or violations of Servora's Terms of Service may require additional review.

Servora reserves the right to restrict or terminate services where activity violates applicable law, service terms, payment requirements, or responsible VPS usage rules.

Questions About a Refund

If you are unsure whether an order qualifies for a refund, contact Servora before submitting a payment dispute whenever possible. We can review the order and explain the applicable service terms and available resolution process.

Contact Servora Support →